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Brunswick Street Station Refurbishment

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Brunswick Street Station Refurbishment

FAQs

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  1. Why is Brunswick Street Station being refurbished?
  2. Who is responsible for the upgrade?
  3. When will all major works be complete?
  4. What improvements are being made to the station?
  5. How will the construction works be organised?
  6. How will train services be affected?
  7. Will there be a change to scheduling of trains?
  8. How will my journey be affected?
  9. What steps are QR Citytrain and TransLink taking to assist people with disabilities?
  10. What will happen during special events?
  11. Will there be a lot of extra dust and noise during construction?
  12. Should I avoid travelling to Brunswick Street Station through construction?
  13. Where can I find more information?
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1. Why is Brunswick Street Station being refurbished?

Brunswick Street Station was built over 30 years ago and is now an integral part of the Valley, providing for the growing number of people living, working and enjoying the restaurant and night life.

The biggest priority for this project is to improve the accessibility and safety features of the station.  QR Citytrain and TransLink are using this opportunity to also provide a much needed facelift to provide a facility worthy of the Valley’s vibrant, youthful and multicultural community.




2. Who is responsible for the upgrade?

The Queensland Government has given QR Citytrain and TransLink the go ahead to build a better station for the community and in turn, a better network for South East Queensland.




3. When will all major works be complete?

All major works will be complete by December 2008, when all station platforms are open and operational. 




4. What improvements are being made to the station?

The improvements to the station include a lift, escalator and stairway to each island platform from the retail level of the Valley Metro Centre.  The upgrade will also include a ceiling throughout the platforms and improved lighting, toilet amenities, seating and signage. The new structure will also provide an emergency escape route from the platforms to Alden Street, directly outside the Valley Metro Centre.


5. How will the construction works be organised?

Brunswick Street Station is the network’s third busiest and the large volume of trains passing through the station will make construction a lengthy and complex task.  Adding to this difficulty is the station’s unique location below a privately owned retail complex. 

QR Citytrain and TransLink request patience and understanding throughout this project as they make every effort to deliver this upgrade as quickly as possible. 

The project will be constructed in 2 stages. Platforms 3 & 4 will be closed for refurbishment from July 2007 until March 2008. Once construction on Platforms 3 & 4 is complete and the platforms are operational, Platforms 1 & 2 will be closed for refurbishment.




6. How will train services be affected?

During the first stage, Platforms 3 & 4 will be closed from public access between July 2007 and March 2008. This will mean that trains will not stop at these platforms. 

Some passengers travelling to and from Brunswick Street Station will need to travel to Central, Eagle Junction or Bowen Hills Stations (see example journey information) and change there for a service which stops at Platforms 1 or 2 at Brunswick Street Station.

During the off-peak times of 8.00pm and 6.00am and between 8.00pm Friday and 6.00am Monday, all trains usually scheduled to stop at Platforms 3 & 4 will stop at Platforms 1 & 2. This will provide an easy solution for late night revellers to make their way home.

QR will continue to make every effort to minimise delays during construction and ensure that passengers are informed of changes well in advance.




7. Will there be a change to scheduling of trains?

Other than the fact that some services will not stop at Brunswick Street Station during construction, train times will not alter until the scheduled timetable change on 18 June 2007. 

QR Citytrain will make every effort to ensure that passengers are informed of these changes well in advance and that there are minimal time delays during construction. 




8. How will my journey be affected?

Passengers who need to travel to Brunswick Street Station via Central, Eagle Junction or Bowen Hills Stations should check with the Customer Information Booth at Brunswick Street or contact TransLink on 13 12 30.

Train journeys may be affected by requiring to change trains where it may not normally be required.  View example journey information.




9. What steps are QR Citytrain and TransLink taking to assist people with disabilities?

QR Citytrain has worked closely with disability groups on design and safety features such as lighting and tactile colours.

QR Citytrain and TransLink have written to almost 50 local disability organisations to inform them of the refurbishment and will keep them informed as the project unfolds. 

An orientation day will be held at Brunswick Street Station to familiarise people with disabilities and their assistance dogs with the operational changes. 

Additionally, QR Citytrain staff will be available to help passengers with any assistance they may require. 




10. What will happen during special events?

QR Citytrain and TransLink will make every effort to minimise the impacts of the platform closures during special events. Separate communication plans will be established and communicated to the public leading up to major events including the Ekka, Valley Fiesta and Chinese New Year. During the off-peak times of 8.00pm and 6.00am all trains usually scheduled to stop at Platforms 3 & 4 will stop at Platforms 1 & 2. This will provide an easy solution for late night revellers to make their way home. 


11. Will there be a lot of extra dust and noise during construction?

QR Citytrain is making every effort to minimise dust and noise by erecting floor to ceiling hoarding on the concourse and hoarding around the platforms.


12. Should I avoid travelling to Brunswick Street Station through construction?

Brunswick Street Station will remain the station of choice for current passengers.  QR Citytrain and TransLink will inform passengers of their best travel options throughout the upgrade.   


13. Where can I find more information?

Posters and flyers will be on display at all attended Citytrain Stations to inform passengers of the refurbishment and of the platform closures. Announcements will also be made by QR guards prior to arrival at Brunswick Street. Passengers are also encouraged to ask QR train and station staff for information on platform closures and alternative routes.

From 2 July 2007 through to 18 August 2007 an information booth has been set up at Brunswick Street Station.  This booth is manned by QR staff to assist passengers with service times and advice. 

Customers can contact TransLink for service times and enquiries on 13 12 30.

For all construction related queries, please contact QR Citytrain on 1800 643 443 or via www.citytrain.com.au/brunswickstreet.






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