Customer feedback

We welcome your feedback

Queensland Rail welcomes information directly from our customers including enquires, suggestions, compliments and complaints.

Collectively we call this feedback, and it’s one of the most important customer contributions our customers make to our business.

Queensland Rail is committed to:

Acknowledging the importance of customer feedback
Providing an accessible avenue for people to provide feedback or raise concerns about matters relating to Queensland Rail
Ensuring all feedback is managed fairly, promptly, sensitively and efficiently

For full details please download our Customer Feedback Policy (PDF, 30KB).

City network (SEQ)
TransLink are responsible for capturing and reporting on all public transport feedback for South East Queensland.
Complete a feedback form	If you require assistance with: Bike locker feedback Bike locker technical help Community Reference Groups Feedback General enquiries Group bookings Lost property Passengers with a disability Register for interest for coffee with Chief Customer Officer Timetable feedback
Call 13 12 30	24 hours 7 days a week

Queensland Rail Travel & Tourist Trains
Provide feedback regarding Queensland Rail Travel & Tourist Train matters
Complete a feedback form	If you require assistance with: Holidays Tourist trains: general enquiries Tourist trains: reservations Travel network: feedback Travel network: general enquiries Travel network: lost property Travel network: reservations
Call 13 16 17 (within Australia)	7.15AM to 5.30PM Monday to Friday; EST
Call 617 3072 2222 (outside Australia)	8.00AM to 5.00PM Monday to Friday; EST

Queensland Rail Corporate services
Provide feedback regarding Queensland Rail Corporate matters
Complete a feedback form	If you require assistance with: Career enquiries Customer Charter Feedback Education Environment History Media centre enquiries Sponsorship enquiries Other
Call 13 16 17	7.15AM to 5.30PM Monday to Friday; EST
Call 617 3072 2222	8.00AM to 5.00PM Monday to Friday; EST

Queensland Rail
PO BOX 1429
Brisbane QLD 4001

When you contact us we:

Acknowledge your complaint and record key details such as your name and contact details, nature of the complaint and the resolution you seek
This information is stored in our customer management system and your feedback is given a unique case number
We are committed to protecting your private information and complying with all applicable privacy laws. A copy of our privacy policy (new window) is available on our website.
If an investigation is necessary we’ll let you know what will be done and when we will get back to you.

General Enquiries:
For Queensland Rail information please call:
P:	13 16 17 (within Australia) 0061 7 3072 2222 (outside Australia) (7.15am - 5.30pm EST; Mon-Fri)
E:	Feedback Form

In case of emergency:
Call 000