The QR Citytrain network extends from the centre of Brisbane, south to Beenleigh and Robina on the Gold Coast, north to Ferny Grove, Shorncliffe, Caboolture and Gympie, east to Cleveland and west to Ipswich and Rosewood. The Citytrain network covers over 300 kilometres of track and includes 143 stations. Queenslanders make an estimated 54 million passenger journeys per year with Citytrain, with a daily average of 170,000 journeys.

The following guidelines have been developed to enable all rail enthusiasts and amateur photographers to pursue their hobby in a safe and enjoyable manner. These guidelines apply only to publicly accessible areas controlled by QR’s Passenger Services Group (PSG). Airtrain is a privately owned railway and permission to film or photograph on the Domestic Terminal and International Terminal Stations must be sought from Airtrain City Link Ltd.

It is the priority of PSG operations to ensure the safety of QR employees, passengers and visitors to QR property.

When entering an attended station, make yourself known to a member of station staff. This will ensure that they are aware of your presence and know what you are doing at their station. A valid TransLink ticket is required to gain access to inner city station precincts.

A key priority for train and station operations is to ensure the safety of passengers and staff. You may be asked by station staff to move to another part of the station. Station staff will be happy to explain why this is necessary and if you are travelling by QR Citytrain they may advise you to remain in the normal waiting areas with other passengers. If this occurs, please do so with goodwill as staff have many things to consider including the safety and security of all passengers.

ACCEPTED FILMING AND PHOTOGRAPHIC EQUIPMENT

Flash photography and video camera equipment using additional lighting on platforms in the direction of oncoming trains is not permitted. Flash photography and lighting poses a hazard to train drivers and QR staff.

Following is a list of approved photographic equipment: 

ACCEPTED FILMING AND PHOTOGRAPHIC LOCATIONS

Rail enthusiasts and amateur photographers are only permitted to access QR Citytrain property which is normally accessed by passengers and the general public. This includes platforms, station buildings (as accessed by the public), public access ways, over head bridges and underpasses. Taking photos in public areas, including station platforms is permitted provided it’s for personal use. For any commercial photography prior permission must be obtained by contacting Citytrain Marketing.

Rail enthusiasts and amateur photographers are not permitted to film during peak periods and/or at busy stations and may be asked by QR staff to vacate the premises.

Passengers with physical impairments require un-obstructed access to certain platform areas such as tactile tiles and wheelchair access points. These areas must not be obstructed and all instructions from QR staff regarding these locations must be followed.

Photography of Closed Circuit TV Cameras, security related equipment and/or graffiti is not permitted. This means that these subjects are not permitted to be the primary content of the photography.

OUR EXPECTATIONS OF YOU 

SECURITY CONSIDERATIONS

Be aware of your surroundings as your presence at the station can be a positive security benefit. We ask you to take note of anything unusual and report anything suspicious to a member of station staff. In the case of an unattended station use the "help point" or phone 1800 079 303.

QR has rigorous measures in place to provide for the security and safety for its employees, passengers and visitors. Our staff remain vigilant and are trained to report any suspicious activity in and around our businesses.

Commonwealth departments have advised QR that terrorist attack planners often engage in pre-attack reconnaissance. This may include taking pictures of likely targets and consequently you should be aware of the perception you may create. For this reason it is important that you comply with the above request to make yourself known to QR staff.

Additionally, it is likely that terrorist or criminal elements use the internet as a tool to receive information and photographs of sites to conduct their planning. This may include criminal activity such as vandalism or graffiti. Investigations of such incidents will include internet sites and persons who have made such information available.

It is therefore advised that people taking photography or filming QR assets in accordance with these guidelines do not make this information available to the public or on the internet. This will ensure that any images taken are not misused and rail enthusiasts can continue to enjoy their hobby.

For further information regarding filming on QR Citytrain Property please send an email to filming@qr.com.au.

Disclaimer/Exclusion of Liability

Rail Enthusiasts and Amateur photographers enter QR premises solely at their own risk. QR accepts no responsibility for any damage or injury (whether to persons or property) to these entrants (or caused by the entrants) in connection with their presence on QR premises.