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QR understands that the most effective means of helping customers feel safer on trains and at stations is to provide a uniformed security presence. QR operational staff are supported by members of the Queensland Police Railway Squad, QR Transit Service Officers, and contract security officers. » Queensland Police Service Railway Squad » Transit Officers » QR operational staff » Private security officers
QR and the Queensland Police Service have enjoyed a working relationship for many years. The QR Citytrain network encompasses five police regions, with police attending incidents across the network. In 1992 the relationship between QR and QPS evolved into a formal partnership. The partnership represents a strategic alliance designed to manage both real and perceived levels of crime and antisocial behaviour across the QR network. Today, the QPS Railway Squad consists of 54 sworn officers who proactively work to reduce risk and increase safety for customers and staff at stations and on board trains. The QPS Railway Squad officers achieve this through:
![]() With His Specialised Training Graeme Provides A Vital Link In Keeping Your Community Safe. As a Queensland Police Liaison Officer my knowledge of the community allows me to offer cultural issues to other officers and help wherever I can. - Graeme, Police Liaison Officer
Queensland Police Service Railway Squard [943.09 kb]
There are approximately 86 Transit Officers operating across the QR Citytrain network. The role of Transit Officers is to provide quality customer assistance, control fare evasion and provide a physical security presence on the network. Transit Officers have the power to issue on-the-spot fines for ticketing and behavioural offences. Transit Officers are level three authorised officers for QR. Under the Passenger Transport and Operations Act 1994 this empowers them to:
QR operational staff include drivers, train guards and station staff. In particular, guards and station staff have an important role to play in the provision of an identifiable uniformed presence and customer service. Feel free to approach station staff or train guards with any queries or concerns you may have whilst on stations or trains. Train guards are to be found at the end of the third carriage on three car units, and at the front of the fourth carriage on six car units.
Guardian Train services have private security officers on board for the duration of the service and are marked by a ‘G’ in the timetable. Guardian trains cover approximately 40% of night time services across the entire Citytrain network. There are up to 35 SecureCorp privately contracted security officers operating on evening ‘Guardian Train’ Services. SecureCorp Security contractors are recognisable through their blue shirts and navy pants. They help provide a physical presence on our trains to deter crime and inappropriate behaviour on QR services to enhance your experience with QR Passenger.
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